Automotorsport.se

Just came across the following post

http://translate.google.com/translate?hl=en&sl=sv&u=http://www.automotorsport.se/bloggar/just-nu&prev=search

Nissanlies is mentioned here, just wanted to thank Automotorsport for informing it’s readers of my experience.

To update everyone, the Toyota Sienna was actually not the replacement for my Leaf. Funny enough the new car still was quite a change, I went with the BMW X5 and have never been happier.

In my experience with the Leaf at least, the technology is just not there yet. Currently driving an electric car comes with much range anxiety, whether battery limitations are due to heat, cold or just manufacturer exaggerations, you will need to live with those frustrations.

Perhaps technology is better with manufacturers such as Tesla but there still are frustrations with any electric car. As electric cars become increasingly popular more and more people are lining up to take advantage of both free and payed charging stations. This means longer waits in line to charge your vehicle. With charges taking hours at most charging stations, the electric car is just not a convenient mode of transportation. Even so called “quick charge” stations (which in my experience have become ridiculously expensive, more expensive than gasoline) can still create a wait of an hour or two.

In my opinion Tesla seems to be on the right track with their battery swap proposal but until that becomes a reality electric cars only seem to be beneficial to those making short commutes.

Thanks again to Automotorsport.se, I hope more people will become aware of the drawbacks in the market today.

Video Proof

Here is a video of my 25 mile commute to work. I’ve speeded things up so it’s not quite so boring but it shows my commute depletes the battery (which started at 65 range after 48 hours of charging) to 13 miles of range. Obviously not enough to make it back. Nissan continues to tell me this is normal and refuses to fix the situation. I was therefore forced to give up the Leaf and get a new car.

Enjoy…

My Commute

For a copy of the full unedited video, please go here

Done with the Leaf and done with Nissan!

With a battery unable to handle my commute to work and a unresponsive Nissan of Valencia and Nissan Corporate I had no choice but to replace the Leaf with a new car.   I will continue to spread the word about the Nissan Leaf and will consider pursuing this further at another time.  For now it is an absolute pleasure to drive a car that can make it from point A to point B.  I will also be posting a video soon proving how miserable the battery has become.  Please spread the word to your friends thinking of buying a Leaf.  You may want to take this blog into consideration when working with Nissan as well when they do little to nothing for their customers.

Another Strike for Nissan of Valencia

So under my attorney’s advice I decided to allow Nissan of Valencia to take my car overnight (which was offered previously). You may have noted (below) that they had the car twice before, tested it and came up with nothing. This was my response to that offer previously:

“Hi Dan,

First of all we dropped the car off at the service department TWICE. This was months ago. They tested the car, remotely connected the car to Nissan Headquarters so your experts could evaluate and the only conclusion they came to was everything is normal. If this was an option I would have expected you to do this months ago. Does the following make sense?

1. Drop off the car and run a test only for it to come back normal. Then the service center suggests coming back for a more extensive test (this part makes sense to me)

2. I come back for second test, they remotely test the car with Nissan Corporate only for the results to come back normal.

3. Nissan throws up their hands and says there’s nothing else we can do, it’s normal.

4. Months later lets contact the owner, suggest he leaves his car with us (overnight this time) for yet ANOTHER test that does not even remotely reflect current situation.

Again, this just makes me feel like a pinball being knocked around with no real outcome.

Sorry but I’m fed up with being sent between managers, the GM, Nissan Corporate, service centers…. I’m done.

At this point I only want to recoup the 2k down payment on the car, payments made on the car and released from the lease. ”

He responded with:

“I understand. I’ve been fighting for you for a while now. Have you ran out of power and has the car died ? Their saying that even though it may say 15 miles to go it may get a lot more. Anyways that’s the only change. I know it’s not good enough for you and you feel my company’s efforts are futile but I have tried all avenues all the corporate folks and here we are. I may of failed you but It wasn’t from a lack of trying and can promise you that. I will forward your email to Nissan. If they respond do you want to see it or as you stated above are you done? Thanks”

My attorney felt i should give them another try so I reached out and politely asked them to take the car overnight and provide a loaner so i can make it to work. Their response?

“Hey Dan based on the past may I suggest to take it to Mission Hills or Van Nuys. Let them know I was working with Tim, Nissans Tech to help find a solution. ”

At this point they are trying to pass me off to someone else after I was willing to allow them to take another look. It’s pretty apparent they have no interest in resolving these issues. My attorney is sending a demand letter, I’ll let you know the outcome.

Way to go Nissan, charging to charge a new low!

Not sure why I’m surprised at this point but my one saving grace, the quick charge station at the Nissan dealership, is no more. When I was unable to charge at work my only option was to head over to the Nissan Dealership (20 minutes away), then wait approx 20-40 minutes for a turn at the quick charge. After that I could spend 20-30 minutes charging my battery enough to get me home. It was a terrible option but an option none the less. Now Nissan has decided to no longer offer this option for free, they now charge to use the quick charge station. Honestly what is the point of having an electric car when I’m forced now to pay to charge. It ends up being the same price if not more than filling up on gas, except now I have to do so on a daily basis instead of refueling with gas which was once a week. I’m pretty fed up at this point…hope someone is listening out there.

The Battle Continues

Well, things are still continuing. Suddenly I have Nissan reaching out to me for a change. Now, after bringing my car in for testing TWICE…. They are asking if we want to have a service member test the car again.

My question to Nissan is why do they suddenly want to test again after months go by? The first two times didn’t show them anything so what makes this test any different?

If they’re doing anything different why didn’t they think of it before?

I’m really hoping they have some answers before I leave my car with them overnight, take time out of my schedule etc…

Just a quick update here…more to come.

GM of Nissan of Valencia

Quick update here.

The GM of Nissan of Valencia responded via Yelp.  You can view the thread here:

http://www.yelp.com/biz/nissan-of-valencia-valencia

After I responded he wrote the below email as well.  (I removed private information)

GM’s E-mail:

Daniel Here’s an email from a Nissan Tech Supervisor to me. Let me know if you’re interested in allowing him to do this.

 

Dan,

Would the customer be willing to let us charge their vehicle at your dealer overnight, have me drive it to Van Nuys and back to test what the range actually is? A better test for an EV would be to drive it around Valencia, 10% freeway driving/ 80% street, to see what kind of range I can get. I would drive in ECO mode with little or no AC to get the most range possible. Kind of like testing for MPG on a gas car. Best scenario possible for testing. Let me know. At least this would give us an idea if the vehicle is performing properly.

 

Tim

 

 

 

DANIEL S

EXECUTIVE MANAGER

NISSAN OF VALENCIA

WWW.NISSANOFVALENCIA.COM

 

 

 

 

 

 

 My Response:

Hi Dan,

First of all we dropped the car off at the service department TWICE.  This was months ago.  They tested the car, remotely connected the car to Nissan Headquarters so your experts could evaluate and the only conclusion they came to was everything is normal.   If this was an option I would have expected you to do this months ago.  Does the following make sense?

1. Drop off the car and run a test only for it to come back normal.  Then the service center suggests coming back for a more extensive test (this part makes sense to me)

2. I come back for second test, they remotely test the car with Nissan Corporate only for the results to come back normal.

3.  Nissan throws up their hands and says there’s nothing else we can do, it’s normal.

4.  Months later lets contact the owner, suggest he leaves his car with us (overnight this time) for yet ANOTHER test that does not even remotely reflect the current situation.
Again, this just makes me feel like a pinball being knocked around with no real outcome.

Sorry but I’m fed up with being sent between managers, the GM, Nissan Corporate, service centers….  I’m done.
At this point I only want to recoup the 2k down payment on the car, payments made on the car and released from the lease.

Thanks,

Daniel

Welcome to NissanLies.com

Nissan Leaf lies about the leaf
The Nissan Leaf the car that takes you nowhere

Hi,

I built this site to expose Nissan and their lies about the Nissan Leaf. Below is a quick overview of my experiences. I will be updating the site as often as I can.

I purchased my Nissan Leaf a little bit over a year ago at Nissan of Valencia.
I explained to them I commute to Toluca Lake which is approximately 27 miles away from my home. The Nissan Leaf is promoted as having 100 mile range under optimal conditions.
I need to make it to work and back every day which is 54 miles of driving. I thought to myself no problem, I have plenty of range left.
The salesperson explained the range is a little exaggerated and it is more towards 80 miles range.

Great, now I really feel confident thinking the dealer is being up front with me and 80 miles is more than enough for me.
The dealer also disclosed some more info, after 5 years the battery experiences 20% degradation.
I figured I’m only leasing the car for 39 months and even with 20% degradation I should get 64 miles, well above what I need.

Well, at this point we have ourselves a deal. Nissan even states in the agreement that the car can travel a distance of 70 miles, with the air conditioning on high at an average 55 MPH.
Great, done deal!

For the first year things were great, I was able to make it back and forth from work without any issues, even with the air conditioning on.
Luckily my garage at work allowed me to start charging while there, free of charge…. This was great, not only could I come home with more battery but I don’t have to pay to charge!

The months went by and eventually there were 6-7 electric vehicles in the garage at work. The electrical system in the garage was not built to handle such a toll and eventually decided to no longer allow people to charge their cars.

No problem, I thought to myself. Boy was I wrong…

I noticed my car battery had used 3/4 of the battery to make it one way to work. Uh oh, now I was in some trouble.
I was forced to use a charging station near my work, unfortunately they charge $1/hr. If I wanted to pay that kind of money I would have bought a gas powered car.

I was on a frantic search to find a new place to charge. Luckily the Nissan Dealership in Van Nuys installed a quick charge station, 45 minutes and you can go from zero to full.
I started stopping by on my way back from work for a 15 minute charge (just enough to get me home). Unfortunately this was causing me to get home an hour later than usual.
With a wife and kid to come home to this wasn’t exactly a great option.

I then heard Chase opened a charger down the street. I quickly opened an account and started charging there. I still to this day spend most days charging at Chase.
The only drawbacks are having to walk several blocks to my office and the charger has errored several times not allowing people to charge. Another issue is competition, I’m always having to compete for charger use.

Today I switch between Chase and Nissan depending on where I can charge. Competition is a drawback at Nissan as well, I once waited an hour to use the Charger because several people were in front of me.

I really tried to make the best of things but nothing has been easy.

Step 1. Complaining to Nissan of Valencia

My wife and i went to Nissan and on our first trip explained the situation. Nissan wanted to test our car and see what the issue is. They couldn’t find anything immediately wrong so they asked us to come back and test again, this time remotely testing with Nissan Headquarter with Leaf experts.

No problem, we came back and let them test the car out. Again, they claimed it was normal.

When we asked what they could do they said we could trade the car in but it would only be worth a fraction of what bluebook listed it at. I believe bluebook lists the car at slightly over 20k, Nissan says it’s worth 16k to them. When the buyout price is over 16 and I owe over 6k in lease payments it’s hardly worth trading in the car, nobody was willing to work anything out.

When we told them to break the lease since the car did not have the range we were told….they said they couldn’t and it would have to be done by Nissan Corporate.

Step 2. Complaining to Nissan Corporate

Fine, so we called Nissan Corporate.  Apparently nobody over there could do anything at all.  All they did was create a case number and said they would get back to us.  No managers to speak to, NOTHING!  This was getting to be  hopeless.

Step 3. Complain to Nissan of Valencia again

We then spoke to the Manager of Nissan of Valencia.  Right away he seemed irritated and unwilling to accept any responsibility he immediately exclaimed “We are not Nissan, you need to speak with Nissan”.   Really???  I mean WTF….   We told the guy, look outside what does your sign say, “Nissan”!  What does your shirt say? “Nissan”!  Who signed the lease agreement? “You did”!  I’m pretty sure you represent Nissan in some capacity.  This was getting nowhere fast and we asked to speak to someone above him.

He gave us the GM for Nissan of Valencia.  He supposedly was in touch with someone at Nissan Corporate, relaying our responses (why we couldn’t speak with someone directly is beyond me, apparently Nissan Corporate is too important to be bothered with things like …ummm i dunno, customers?)

Anyways, we went through everything again with the GM, the same nonsense of battery degradation, making sure we knew it doesn’t make 100 miles, only 70.  When I responded they just ignored everything.  They even went as far as to tell me the problem is having a trickle charger only and I obviously needed a 220v charger.  Really? where was that disclaimer? haha  According to Nissan you can reach a full charge in 21 hours from zero to full.  I assured them I was charging more than an adequate amount of time, sometimes over the weekend my car is charging all weekend and STILL reaches the same full charge as it always does.  It’s really pathetic how nobody wants to take any responsibility at all.

Step 4. File complaint with the BBB

His ending remarks were “I suggest checking out the BBB lemon law”.  Well, how nice of you to suggest something….I went through the process of submitting a claim to the BBB in regards to the lemon law.   Surprise surprise the lemon law does not apply to this situation and the range is not something covered by the warranty meaning they can’t do anything.  Somehow I think the GM realized this and wanted to point me in the wrong direction to waste some more of time.

Step 5. Spreading the Word

I really don’t see any other options, i’ll be spreading the word and will post my progress (if any) here.

Working in online marketing I don’t see any issues getting the word out. Stay away from Nissan of Valencia, Stay away from Nissan and especially stay away from the Nissan Leaf!

The Car That Takes You Nowhere